Legal
Submission, Shipping, Insurance & Handling Policy
Effective Date: August 21, 2026 · Last Updated: August 21, 2026
This policy governs the shipment, receipt, handling, return shipment, declared value, and insurance of collectibles submitted to LGA Brick Grading Authority ("LGA").
This policy supplements LGA's Terms and Conditions.
1. Customer Responsibility Before Shipment
Customers are responsible for ensuring that each collectible submitted to LGA is packaged appropriately for transportation.
Customers should follow LGA's current submission and packaging instructions.
Customers should not ship an item until the corresponding submission has been created and any required submission documentation has been completed.
2. Packaging Requirements
LEGO® sets and minifigures should be packaged in a manner appropriate to their condition, value, size, and fragility.
Customers should use sufficient protective packaging to minimize movement, crushing, abrasion, moisture exposure, and impact during transportation.
LGA may provide recommended packaging instructions, but the customer remains responsible for packaging the collectible safely for inbound transportation.
3. Inbound Shipping
Unless expressly stated otherwise, the customer is responsible for shipping submitted collectibles to LGA.
Customers are strongly encouraged to use a trackable shipping service and retain: tracking information, shipment receipt, photographs of the item before shipment, photographs of the packaging, and documentation establishing the item's value.
For valuable collectibles, customers should consider requiring a signature upon delivery and purchasing appropriate transportation insurance.
4. Responsibility During Inbound Transit
Unless LGA expressly provides the inbound shipping label and assumes responsibility under separately disclosed terms, a collectible remains the customer's responsibility while being transported to LGA.
LGA is not responsible for loss or damage occurring before LGA receives and accepts physical possession of the shipment except to the extent otherwise required by law or expressly agreed in writing.
Claims concerning loss or damage during customer-arranged inbound transportation generally must be made with the applicable carrier or insurer.
5. Receipt by LGA
Carrier tracking showing "delivered" does not necessarily establish that LGA has completed intake of the individual collectible.
Upon receipt, LGA may inspect the exterior shipment, document its arrival, match it to the applicable submission, and perform an intake inspection.
LGA may photograph or record packages and collectibles during the intake process for security, documentation, and condition verification.
6. Condition Upon Receipt
LGA may document the apparent condition of a collectible when it enters LGA's custody.
If LGA discovers apparent shipping damage, packaging problems, discrepancies, missing items, or other significant issues during intake, LGA may contact the customer before proceeding.
Photographs, video, shipping records, intake documentation, and other evidence may be retained as part of the submission record.
7. Declared Value
Customers must provide an accurate and reasonable Declared Value when required during submission.
Declared Value should represent the customer's good-faith estimate of the collectible's fair market value at the time of submission.
Declared Value may be used to determine: service eligibility, insurance or coverage requirements, shipping methods, handling procedures, return-shipping requirements, and applicable fees.
Declared Value is not an appraisal by LGA and does not constitute LGA's agreement that the collectible is worth the amount declared.
8. High-Value Submissions
LGA may establish additional procedures for particularly valuable collectibles.
Depending upon value, LGA may require upgraded shipping, additional insurance, signature confirmation, special handling, or another service arrangement.
LGA may contact a customer when a submitted item's apparent value materially exceeds the declared value or the selected service's applicable limits.
9. Custody While at LGA
Once a submission has completed LGA's intake process and is accepted into LGA's custody, LGA will exercise reasonable care in storing and handling the collectible.
Access to customer collectibles is restricted to authorized personnel and legitimate operational purposes.
LGA may use security, inventory-control, photography, video surveillance, tracking, and chain-of-custody procedures appropriate to its operations.
10. Insurance / Coverage While in LGA's Custody
LGA maintains protection for eligible customer property while it is in LGA's custody, subject to applicable coverage terms, exclusions, limits, and declared-value requirements.
LGA does not advertise or guarantee a specific coverage amount or full declared-value reimbursement. The nature and limits of the applicable protection for a given submission are those in effect for that submission under LGA's then-current coverage arrangements, and specific limits will be published or disclosed as they are finalized.
11. Maximum Liability for Physical Loss or Damage
Subject to applicable law and LGA's final insurance provisions, any claim concerning physical loss or damage while an eligible collectible is in LGA's custody will be based upon the collectible's substantiated fair market value immediately before the loss, subject to applicable declared-value and coverage limits.
The customer may be required to provide documentation supporting value.
A customer's declared value alone does not conclusively establish fair market value.
LGA does not insure or guarantee speculative future appreciation, sentimental value, lost investment opportunity, lost profits, or other consequential losses.
12. Grading and Ordinary Handling
Customers acknowledge that professional authentication, grading, photography, measurement, inspection, and encapsulation necessarily require appropriate handling of submitted collectibles.
Normal handling reasonably necessary to perform the purchased service does not constitute damage.
LGA personnel are nevertheless expected to use handling procedures appropriate for collectible material.
13. Sealed Sets
When a customer submits a sealed LEGO® set for grading as a sealed set, LGA will not intentionally open that set unless the customer has specifically purchased or authorized a service requiring it.
If a customer expressly authorizes LGA to open a sealed set (for example, to remove and individually grade minifigures) the customer understands that opening the factory packaging permanently changes the collectible from its previously sealed condition.
Such authorized opening does not constitute damage.
14. Encapsulation
LGA cases are intended to protect and display graded collectibles.
Customers acknowledge that acrylic cases and other protective systems cannot eliminate every risk associated with transportation, impact, fire, flood, extreme temperature, sunlight, humidity, theft, or other environmental conditions.
15. Return Shipping
After LGA completes the purchased services, the submission will be returned using the shipping method selected, purchased, or otherwise specified for the order.
Applicable return-shipping, handling, signature, and insurance charges may be paid by the customer.
High-value shipments may require specific carriers, signature confirmation, insurance, or other security procedures.
16. Shipping Address
Customers are responsible for providing a complete and accurate return-shipping address.
Customers must notify LGA of an address change before the return shipment is prepared.
For security reasons, LGA may require identity or account verification before accepting a change to the return address of a valuable submission.
LGA may refuse suspicious or inadequately verified address-change requests.
17. Return Transit
Responsibility for a collectible during return transportation will depend upon the shipping method, carrier, insurance arrangement, and applicable terms associated with the shipment.
LGA will provide available tracking information for return shipments.
[The final website policy should expressly identify the point at which responsibility transfers to the carrier/customer after LGA's shipping and insurance arrangements are finalized.]
18. Lost or Damaged Return Shipments
Customers should inspect returned packages promptly.
Visible shipping damage should be photographed before the package is opened whenever reasonably possible.
A customer reporting a lost or damaged shipment may be required to provide: photographs, packaging materials, shipping labels, proof of value, carrier documentation, and other information reasonably required to investigate or file an insurance claim.
Customers should retain all packaging until the claim is resolved.
19. Incorrect or Undeliverable Addresses
Additional shipping and handling fees caused by an incorrect customer-provided address, refused delivery, or failure to accept a shipment may be charged to the customer where legally permitted.
LGA may require payment of additional shipping costs before resending an undeliverable shipment.
20. Unclaimed Property
If LGA cannot return a collectible because a customer cannot be contacted, refuses delivery, fails to provide a valid address, or fails to pay amounts legitimately due, LGA will make reasonable efforts to contact the customer.
LGA will handle unclaimed customer property according to applicable state law.
21. International Shipments
If LGA accepts international submissions, customers may be responsible for customs documentation, duties, taxes, brokerage charges, import/export requirements, and other governmental charges.
LGA does not control customs processing times.
International shipping availability and insurance limits may differ by destination.
22. Extraordinary and Oversized Sets
Certain exceptionally large, heavy, unusually shaped, fragile, or valuable LEGO® sets may require a custom shipping, handling, insurance, or encapsulation arrangement.
LGA may provide a custom quote before accepting or processing such a submission.
23. Claims
Claims involving physical loss or damage should be reported to LGA promptly at: claims@lgabricks.com
Customers should include the LGA submission number, certification number if applicable, tracking number, description of the issue, photographs, and supporting value documentation.
LGA may request additional information reasonably necessary to investigate the claim.
24. Policy Relationship
This Submission, Shipping, Insurance & Handling Policy is incorporated into LGA's Terms and Conditions.
If a carrier's or insurer's terms apply to a particular shipment or claim, those terms may also govern the applicable transportation or insurance coverage.